Air Europa

Air Europa is the leader of the air transportation industry in Spain. The company specializes in low-cost transportation of passengers across Europe, South and North America, the Caribbean, Morocco and Tunisia.

History of Air Europa

Founded in 1986. At the beginning of its existence and until 1998, the company was called Air Espana and was part of the ILG-Air Group. The deal to become part of the Iberia franchise took place in 1998, and now Air Europa is part of Globalia Corporación Empresarial S.A. and is part of the SkyTeam group. For some time it was a subsidiary of Air Dominicana.

It completely retired the Boeing 767 series aircraft from its fleet in 2012 and now operates only a few variants of the Boeing 737 and Boeing 787 series. Popular destinations are domestic (Barcelona – Madrid, Barcelona – Palma) and the international flight Madrid – Lisbon.

Air Europa fleet

The company only operates Boeing’s 737 and 787 series airplanes. There are various variants in the lineup, including the Dreamliner 8 and 9. Thirty-one 737 MAX 8 series airliners and 15 787-8 series airplanes have been ordered.

Model airplane Assignment Number of passengers Business class Number of units in the park
BOEING 737-800 Passenger 180 12 17
BOEING 737 MAX 8 Passenger 178 Available 31 (ordered)
BOEING 787-8 Passenger 296 22 10
BOEING 787-9 Passenger 333 30 12

Flight directions

At the moment, Air Europa’s representative office in Russia is closed. No announcement has been made about the resumption of the carrier’s operations and the possibility of opening flights to Moscow and St. Petersburg.

Of the international destinations outside Europe, there are still a few flights to South America, the USA, the Caribbean and North Africa.

Passenger service classes

Air Europa focuses on providing a wide range of services to all classes of passengers. All of the company’s aircraft have business class seats.

Classes of service Special services Features
Business class
  • Fully reclining convertible seats;
  • 16-inch screens for entertainment;
  • Menu by Martín Berasategui, winner of 12 Michelin stars;
  • Controlled console with USB ports and remote control.
  • VIP check-in and fast-track boarding;
  • Comfortable lounge;
  • Priority boarding;
  • Shuttle service to and from the airport;
  • Secured parking lot;
  • Up to 32kg of free luggage.
Economy class
  • Adjustable seats;
  • Meals on board the airplane;
  • 11-inch screen (Dreamliner);
  • Free access to Air Europa’s media library from your phone.
  • Up to 23kg free luggage.

 

Passengers with an Economy Class reservation can upgrade their tickets to Business Class. This can only be done by making a direct call to customer service.

SUMA loyalty program

There are 4 levels:

  1. SUM – basic level, which does not give any privileges except mileage accrual.
  2. Silver can be obtained after 13 flights or 18,000 miles. Silver level holders are entitled to priority boarding and 50% more miles in the program.
  3. Gold is awarded after 26 flights or 32,000 miles. Members receive 75% more miles, access to the VIP area and a choice of economy class seats.
  4. Platinum can be earned after 50 flights or 60,000 miles. The Platinum level allows you to accrue 100% more miles and even upgrade to Business Class when seats are available (unlimited for domestic and medium-haul flights and no more than 2 times for long-haul flights).

Note that Silver status can be obtained by purchasing a subscription for 150 euros. Miles are accrued according to the following principle:

  • 5 miles per 1 euro for economy class flights within Europe and Spain.
  • 6 miles per 1 euro for Economy Class flights to South America, USA, Caribbean and Africa.
  • 8 miles per 1 euro for Business Class flights within Europe and Spain.
  • 9 miles per 1 euro for Business Class flights to South America, USA, Caribbean and Africa.
Depending on the level of the loyalty program card, clients accumulate additional bonus miles in accordance with the status conditions (for example, platinum card holders receive 10 miles per 1 euro for domestic flights).

Bonuses can be spent in partner services or, on the contrary, received for purchases in partner stores.

Baggage rules and regulations

All Air Europa passengers can take on board:

  • Hand baggage measuring 25x35x55 cm.
  • Personal items (laptop, books or bag) with a total size of 15x30x40 cm.
  • For ATR passengers hand baggage size is 20x35x55 cm.
The total weight of checked-in baggage is up to 23 kg for economy class and 32 kg for business class. Members of the loyalty program may bring an additional bag, but its weight must not be exceeded.

Weapons, prohibited liquids, sharp objects, electronic devices with a non-removable lithium-ion battery (including vaping devices) and any dangerous substances may not be brought on board.

Check-in for Air Europa flights

Passengers can use three methods of check-in:

  1. At the counter at the airport. It is necessary to have an identification document (passport) and booking information.
  2. Online on the official website of the company in the My Trips section. By reservation number, ticket number or flight details.
  3. In the Air Europa mobile application in the My Trips section.

Check-in starts 2 hours and ends 45 minutes before departure. For international flights it ends 60 minutes before departure.

Air Europa contacts

The company’s customers can contact the company in several ways depending on the topic of the question or location. The company actively maintains several social media accounts on Facebook and Twitter, where you can also ask questions to the support staff.

The contact details of the main office are listed below.

Company branch Contacts
Customer Service +34 911 401 501
Support service for SUMA program participants +34 911 360 200
Conflict resolution
Air Europa agency +34 902 401 551
Press Department +34 915 406 030
Social media Facebook, Instagram, Twitter, Linkedin