Air Europa

History of Air Europa

Founded in 1986. At the beginning of its existence and until 1998, the company was called Air Espana and was part of the ILG-Air Group. The deal to become part of the Iberia franchise took place in 1998, and now Air Europa is part of Globalia Corporación Empresarial S.A. and is part of the SkyTeam group. For some time it was a subsidiary of Air Dominicana.

It completely retired the Boeing 767 series aircraft from its fleet in 2012 and now operates only a few variants of the Boeing 737 and Boeing 787 series. Popular destinations are domestic (Barcelona – Madrid, Barcelona – Palma) and the international flight Madrid – Lisbon.

Air Europa fleet

The company only operates Boeing’s 737 and 787 series airplanes. There are various variants in the lineup, including the Dreamliner 8 and 9. Thirty-one 737 MAX 8 series airliners and 15 787-8 series airplanes have been ordered.

Flight directions

At the moment, Air Europa’s representative office in Russia is closed. No announcement has been made about the resumption of the carrier’s operations and the possibility of opening flights to Moscow and St. Petersburg.

Of the international destinations outside Europe, there are still a few flights to South America, the USA, the Caribbean and North Africa.

Passenger service classes

Air Europa focuses on providing a wide range of services to all classes of passengers. All of the company’s aircraft have business class seats.

Passengers with an Economy Class reservation can upgrade their tickets to Business Class. This can only be done by making a direct call to customer service.

SUMA loyalty program

There are 4 levels:

1. SUM – basic level, which does not give any privileges except mileage accrual.
2. Silver can be obtained after 13 flights or 18,000 miles. Silver level holders are entitled to priority boarding and 50% more miles in the program.
3. Gold is awarded after 26 flights or 32,000 miles. Members receive 75% more miles, access to the VIP area and a choice of economy class seats.
4. Platinum can be earned after 50 flights or 60,000 miles. The Platinum level allows you to accrue 100% more miles and even upgrade to Business Class when seats are available (unlimited for domestic and medium-haul flights and no more than 2 times for long-haul flights).

Note that Silver status can be obtained by purchasing a subscription for 150 euros. Miles are accrued according to the following principle:

• 5 miles per 1 euro for economy class flights within Europe and Spain.
• 6 miles per 1 euro for Economy Class flights to South America, USA, Caribbean and Africa.
• 8 miles per 1 euro for Business Class flights within Europe and Spain.
• 9 miles per 1 euro for Business Class flights to South America, USA, Caribbean and Africa.

Bonuses can be spent in partner services or, on the contrary, received for purchases in partner stores.

Baggage rules and regulations

All Air Europa passengers can take on board:

• Hand baggage measuring 25x35x55 cm.
• Personal items (laptop, books or bag) with a total size of 15x30x40 cm.
• For ATR passengers hand baggage size is 20x35x55 cm.

Weapons, prohibited liquids, sharp objects, electronic devices with a non-removable lithium-ion battery (including vaping devices) and any dangerous substances may not be brought on board.

Check-in for Air Europa flights

Passengers can use three methods of check-in:

1. At the counter at the airport. It is necessary to have an identification document (passport) and booking information.
2. Online on the official website of the company in the My Trips section. By reservation number, ticket number or flight details.
3. In the Air Europa mobile application in the My Trips section.

Check-in starts 2 hours and ends 45 minutes before departure. For international flights it ends 60 minutes before departure.

Air Europa contacts

The company’s customers can contact the company in several ways depending on the topic of the question or location. The company actively maintains several social media accounts on Facebook and Twitter, where you can also ask questions to the support staff.

The contact details of the main office are listed below.